How to raise a complaint
We want to hear when something has gone wrong. Complaints are acknowledged within 3 working days and resolved within 30 days. Please follow the steps below in order.
Step 1 — Borrow’s Grievance Officer
Grievance Officer
Mr. Shantanu, Grievance Officer
Call
Office
Plot No. 308, Second Floor, Udyog Vihar, Phase-4, Gurugram, Haryana - 122016
Available Monday to Saturday, 10:00 AM – 7:00 PM (except public holidays).
Step 2 — your lender’s Grievance Officer
If your complaint is not resolved to your satisfaction within 30 days, escalate it to the Grievance Officer of the NBFC that issued your loan.
FOCUS INDUSTRIAL RESOURCES LIMITED
Grievance Officer: Mr. Rajesh Kumar
+91 7303003647
[email protected]
Nodal Officer
Ms. Neeru Ahuja
+91 8800825682
[email protected]
Registered office
Office No. 55, S/F, FIE, Patparganj Industrial Area, Hasanpur Bus Depot Opposite, New Delhi, Delhi - 110092
Step 3 — the RBI Ombudsman
If your complaint remains unresolved 30 days after it was made, or you are not satisfied with the response, you may complain to the Reserve Bank of India under the Reserve Bank – Integrated Ombudsman Scheme, 2021:
- Online at cms.rbi.org.in
- By post to the Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Central Vista, Chandigarh – 160017
- By calling the RBI contact centre on 14448