Our commitment
This policy explains what personal information Borrow collects, why we collect it, who we share it with and how we protect it. It applies to this website, our application journey and any service we provide. Borrow is operated by Basel Investments Limited.
Information we collect
- Identity and contact details — name, date of birth, PAN, Aadhaar-based verification result, address, mobile number and email address.
- Financial information — employment and income details, bank account details and bank statement data, and your credit bureau report.
- Transaction information — your loan, repayment and mandate history.
- Technical information — device, browser and IP address, and how you use this website, collected through cookies and similar technologies.
Why we use it
- To verify who you are, as required by law.
- To assess your eligibility and creditworthiness, and to issue and service your loan.
- To collect repayments and to contact you about your loan.
- To detect and prevent fraud and money laundering.
- To meet our legal and regulatory obligations, including reporting to credit bureaus.
- To improve our services, and — where you have not objected — to tell you about products that may be relevant to you.
Who we share it with
We share your information only where it is necessary, and only with:
- Our RBI-registered NBFC lending partners, who assess and issue your loan. They are listed on our lending partners page.
- Credit information companies (such as CIBIL, Experian, Equifax and CRIF High Mark), as required under the Credit Information Companies (Regulation) Act, 2005.
- Verification, payment and technology service providers acting on our instructions and under contractual confidentiality obligations.
- Regulators, courts and law enforcement, where we are legally required to.
We do not sell your personal information.
How long we keep it
We retain your information for as long as you hold a loan with us and thereafter for the period required by applicable law and RBI direction — generally a minimum of eight years from the closure of your loan.
How we protect it
Your data is transmitted over encrypted connections and stored on access-controlled systems. Access is limited to staff and partners who need it to do their job. Documents you upload are stored in access-restricted storage and are not publicly accessible.
Your choices
- You may ask us for a copy of the personal information we hold about you.
- You may ask us to correct information that is inaccurate or incomplete.
- You may withdraw a consent you have given, although this may mean we can no longer provide the service.
- You may opt out of marketing communications at any time.
To exercise any of these, write to [email protected].
Cookies
We use cookies to keep the site working, to remember your session and to understand how the site is used. You can block cookies in your browser settings, but parts of the site may then not work.
A warning about fraud
Borrow never charges an advance, approval or processing fee before your loan is disbursed, and never asks you to transfer money to an individual’s account. If you are asked to, it is fraud — report it to [email protected] immediately.
Contact
Questions about this policy, or about how we handle your data, should go to [email protected], or to our Grievance Officer via the grievance redressal page.